OUC Ranks on Top for Reliability & Trust in the State. What does that mean for you?

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By StoryStudio on November 12, 2025

Orlando’s Hometown Utility

For more than 100 years, OUC has been part of how Orlando lives.

They power your morning coffee maker, your bedtime lamps and the air conditioning that cools your home. They illuminate both your neighborhood streetlights and the iconic buildings of Orlando’s skyline. OUC works behind the scenes around the clock to keep the city running and was recently recognized as a leader in the industry for their outstanding level of reliability and customer trust. OUC doesn’t take that lightly. The utility knows that every outage prevented, every minute saved, and every question answered contributes to a deeper sense of confidence.

#1 for A Reason

OUC delivered the highest electric reliability in Florida, according to the most recent data submitted to the Florida Public Service Commission (PSC) by investor-owned utilities.

Also this year, OUC was recognized as the #1 Most Trusted Brand in the South, and #3 nationally, in the nationwide “Utility Trusted Brand & Customer Engagement™ study by Escalent. While the accolades are appreciated, they reflect something deeper: customers feel seen, supported, and well-served.

But the real value of dependability isn’t just a ranking, it’s what this means in customers’ everyday lives.

Beyond The Numbers

For OUC, these aren’t just metrics, they are moments that matter most to customers—helping homes stay cool, businesses stay open, and daily life to keep moving without interruption.

Compared to the previous year, OUC improved its own outage restoration time by nearly 27%, a direct result of the utility’s focus on system upgrades, and preventive maintenance.

A boy on a man's shoulders reaches for string lights during a family outdoor dinner.

How OUC Does It: Smart Tech, Stronger Infrastructure

OUC’s recognition as Florida’s most reliable electric utility is the result of deliberate planning, smart investment, and a commitment to operational excellence.

Through investments in smart grid technology, OUC has reinforced the dependability of their energy. Last year alone, this technology shielded more than 54,000 customers from outages, keeping daily life moving without a pause.

Looking ahead, OUC continues to strengthen our region’s grid, for today and for the future. This includes expanding transmission lines to serve the growing city and moving power lines underground so to protect them from storms and high winds.

Seeing your family doctor falls under what’s called preventative healthcare. Men who see their doctor regularly are more likely to address potential health issues before they become serious, thereby living longer, healthier lives. And ultimately, this means being there for your family when you’re younger and enjoying your grandkids as you age without ever being a burden on your loved ones.

The key to preventative healthcare for men is establishing partnership rather than hierarchy. "The model that I use is education,” Dr. Niño explains. “If you can come in and I can see what's going on, I can explain to you what it is you have, why you have it, and what can we do about it. And then we become partners in the treatment. And once the guys are in on it, they're going to do it."

Doctor and staff look at computer in medical office.
During his time practicing family medicine, Dr. Niño has worked hard at getting men to walk through his door. While excuses may vary by generation, he's found one universal truth: when a man's partner encourages him to go to the doctor, he goes. Once men overcome the simple barrier of going to the doctor, the benefits are astounding.

Breaking Down the Barriers

The Bottom Line: Service You Can Count On

With smart grid devices, data-driven maintenance, and innovation shaping tomorrow’s infrastructure, OUC is building for the future—making reliability not just a promise, but a standard.

Though OUC is honored by recognition from the PSC and national research firms, the company’s greatest reward is the trust and confidence of its customers.

They understand the best kind of utility is one you don’t have to think about. One that lets you count on enjoying life as usual without interruptions or being confident that even if a summer storm knocks out power, your lights will be back on soon.

That peace of mind is made possible when you’ve got an industry-leading team working tirelessly behind the scenes, 24/7, to keep the city running efficiently, and Orlando’s residents comfortable.

Explore more about OUC’s award-winning reliability at ouc.com.